FAQ

When will my order be shipped?  When will it arrive?

All in-stock items will ship within 1-3 business days if  ordered on normal business days.  We will do our best to get your item out the door as soon as possible.  We do not ship on Sundays or holidays.  You will receive an email confirmation once you order has shipped. Your package will be shipped via USPS for priority 1 day delivery.

What are my payment options?

We accept Visa, Mastercard and  American Express.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.  SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server so that only the data to and from these sources can be valid.

Can I change or cancel an order?

Because we ship your order to you as fast as possible, often on the same day as when the order was placed, we ask that you carefully review your submission prior to check out as it cannot be modified once submitted.  We will gladly accept your return of new, unused, undamaged products with original packaging for up to 30 days from the date of purchase for refund.

What is your return policy?

Click here to view our return policy.

Do you sell B.A.G.s in any retail locations?

The only place you can buy a BAG at a retail outlet is at the BAG store in Three Oaks, Michigan.

To what extent can I customize my B.A.G.?

If you would like us to incorporate a special item of clothing into the liner of a custom B.A.G. please contact us via email and provide us the details. We will then contact you to discuss what we can do and how much it will cost.  We have performed this service for many of our clients and would be happy to do so for you.

Is each B.A.G. really a one-of-a-kind?

Yes.  The way we create and then make each B.A.G. ensures that each one will be unique.  We do not use huge bolts of leather and fabrics to make our B.A.G.s.  Instead, we use small lots of recycled leathers and fabrics.  We mix and match these materials, adding hardware and accessories as the creative process evolves.  Therefore, each B.A.G. will be one-of-a-kind.